Shipping & Returns
DELIVERY
FREE SHIPPING for orders above RM120 nationwide. MaryamBayam delivers to all locations within Malaysia, and Internationally. Once an order is placed, you will receive a confirmation email to the email address you provide upon checkout.
Delivery rates for domestic shipping:
West Malaysia - RM10 under 1kg
East Malaysia - RM15 under 1kg
International Shipping
We can ship to most countries in the world. International Shipping rates will depend on the weight and the country your order is being shipped to. Please email us at contact@maryambayam.com regarding the shipping rates and the shipping provider.
SHIPPING PROVIDER
By default, domestic orders are shipped via Pgeon delivery service with tracking and delivery confirmation. Deliveries within Malaysia are made on the next 1- 3 working days after an order is complete and payment has been processed. It should arrive at your doorsteps the following 1 - 3 working days (for Peninsular Malaysia) or between 3 - 7 working days for East Malaysian addresses.
RETURNS POLICY
We do not offer refund services, unless faulty. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If the item you received is damaged, please write to us as soon as possible. Faulty returns are valid within 7 days of receiving your items purchased.
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the refunded amount will be credited to your account within 5 working days. The method of refund will be treated on a case by case basis, discussed with you prior to crediting your account. Please note that credit/debit card refunds may take up to 10 business days to complete, subject to processing times depending on bank. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Customers are required to bear the shipping costs for returns of faulty goods. You are responsible for all goods sent until they arrive at MaryamBayam.
CANCELLATIONS
We accept cancellations just as long as your order has not been shipped yet. Please note that you will not be refunded a full amount as once payment has been made, iPay88 and Paypal automatically deducts a merchants fee for using their services.
MARYAMBAYAM will not be responsible for any shipping delays, damage in transit or loss of parcel, including duty fees/ taxes as this is the responsibility of the customer.